Customer Service Advisor
This is a Temporary, vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Do you currently work within a customer service environment and passionate about delivering exceptional service?
If so, I have just the role for you!
We are currently recruiting for a Customer Service Advisor to come and join our Customer Contact Centre in Hertford. We have fixed term contract vacancies.
- Until December 2024 x2
- Until April 2025 x2
We are not necessarily looking for you to have housing experience, we are open to looking at applicants across different industries. You will be part of the wider Customer Contact Centre team providing a responsive, customer focused service to all our residents. We have an exciting customer service strategy where you will contribute to a high level of customer satisfaction to meet our objectives.
You will be professional and confident dealing with calls as our first point of contact, you will be able to work collaboratively with your colleagues across other departments to address problems and work towards a solution.
You will receive queries across several different areas from repairs, payment of rents, complaints and reporting of ASB etc and you will be comfortable managing these calls from inception through to completion.
You will be passionate about delivering outstanding customer satisfaction and be able to demonstrate a level of empathy enabling you to relate to our residents when managing their queries.
To be successful, you will have worked in a customer service environment before, it is a bonus if it is within a housing association setting although we are more than happy to receive applications from different industries. You will have excellent verbal and written communication skills and be comfortable working with MS Office.
You will have a ‘can-do’ attitude working professionally with others enhancing the overall customer experience.
If this sounds like you, we would love to hear from you!
Click into the advert and at the top of the page click '1 Document Available' to view the role profile for this vacancy.
We expect all candidates to display our HEART values: Hungry, Embrace, Accountable, Respect and Together. More information is on the job description.
Important to know:
- Location of the office is Ware Road, SG13 7HH
- Contact Centre Opening Hours (Mon-Fri 08:00-18:00) - shifts on rota basis 8am – 4pm or 10am-6pm or 9am-5pm
- No parking offered on contract.
- Office based role, 5 days a week (Hybrid working available after probation period has been passed)
- Fixed term contracts to be offered - discussed further at interview
- Interviews currently expected to take place on 01 and 02 July 2024
Please note that we reserve the right to close the vacancy early if we reach sufficient interest.
The Company
SNG (Sovereign Network Group) was formed in October 2023 through the merger of Sovereign and Network Homes. Our purpose is to provide good, affordable homes: the foundation for a better life, and our vision is thriving communities, over generations.
We provide over 84,000 homes and invest in communities across the South of England, including London, as well as aiming to create thousands of new affordable homes every year.
This role is based with Sovereign Network Homes which covers London and the East and is a subsidiary of SNG. But publicly all colleagues are part of one SNG.
We believe culture is everything and we work hard to create a positive, can-do, solution focussed environment so our colleagues can be their best. We have outstanding levels of engagement amongst our people.
We’re dedicated to making sure that our workplace champions equality, diversity and inclusion. We’ve pledged to ensure our organisation reflects the diversity of our residents because we know this strengthens trust and allows us to provide better customer service. We were a founding partner of Leadership 2025, an initiative to increase the ethnic diversity of housing’s leadership; and we hold Pledge Pioneer status for House Proud, a scheme designed to ensure Lesbian, Gay, Bisexual, Trans and Queer residents can enjoy their homes without fear of discrimination. We’re a Disability Confident Employer and also part of WISH (Network for Women working in social housing). We’re also dedicated to the wellbeing of employees with various initiatives and workshops including regular yoga and mindfulness sessions for those who wish to take part. We also have a dedicated group of mental health first aiders.
We support a blended approach to work, from home and in the office. SNG’s London and East operations have a modern office in Wembley Park, an area which is undergoing on of the most exciting transformations in London with Wembley Stadium, Boxpark and the London Designer Outlet right on the doorstep. Our Hertford office is in a grade II listed art deco building in the centre of town.
We’re driven by our social purpose, our customers at the heart of what we do. This is an exciting time to join a fledgling Sovereign Network Group (SNG) which aims to bring the best of our two predecessor housing associations, Network Homes and Sovereign which merged on 1 October 2023.
The Benefits
Benefits
27 days annual leave – plus an extra day for every year of service up to 35 days
Attendance Recognition
Ability to buy or sell up to five days annual leave per year
Volunteering Activities – 14 hours paid leave
Employer pension of 4%, with a matched contribution of up to 10%
Life assurance - 3x of annual salary (if member of the pension scheme)
Flexible and agile working
Season ticket loan
Health and wellbeing benefits
Perkbox – access to hundreds of money saving options for online and high street shopping
Network Homes is a mindful employer with trained Mental Health First Aiders
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